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Privacy Policy

Last updated on 10 November 2026. This policy applies to individuals in the United Kingdom.

1. Who we are

This website (leicestersecurity.uk) is operated by Trust Security Group Ltd (company number 11699067), a private limited company registered in England and Wales. Our registered office is 2 The Albany, London Road, Leicester, LE2 1RH, United Kingdom. We are registered with the Information Commissioner’s Office (ICO) under registration reference ZB571387.

For privacy enquiries we are the data controller. Contact us at admin@trustsecuritygroup.com, call 0116 2162515, or write to the registered office above.

2. What this policy covers

It explains how we collect and use personal data when you visit this website, send an enquiry, call or email us, or otherwise deal with us about our security services. It does not replace any separate contract or privacy notice that may apply if you become a client.

3. Personal data we collect

Information you give us

  • Name, email address, telephone number and company name
  • The content of your message or security assessment enquiry
  • Any other details you choose to send by form, email or phone

Information collected automatically

  • Technical data such as IP address, browser type, device type and pages viewed
  • Approximate location derived from IP address (where analytics is enabled)
  • Referral source, landing page and advertising click identifiers stored for attribution when you first visit (session storage on your device)
  • Cookie and similar technology data, as described in our Cookie Policy

We do not knowingly collect special category data through this website, and we do not target this site at children.

4. Why we use your data and the lawful bases

Under UK GDPR we only process personal data where we have a lawful basis:

  • Responding to enquiries and providing quotes — legitimate interests (and steps toward a contract where you ask us to supply services).
  • Delivering contracted security services and related administration — performance of a contract and our legitimate interests in running the business.
  • Keeping records needed for tax, insurance, health and safety, or other legal duties — legal obligation.
  • Website analytics (for example Google Analytics) — consent, given through our cookie banner. Analytics scripts do not load until you opt in.
  • Marketing cookies or advertising pixels — consent via the cookie banner. These do not load until you opt in.
  • Remembering your cookie preferences — legitimate interests / necessity to provide a service you request (storing your choice).
  • Sending service or follow-up communications about an enquiry you made — legitimate interests, or consent where required for electronic marketing.

You can withdraw consent at any time (for example by changing cookie preferences or emailing us). Withdrawal does not affect processing already carried out lawfully.

5. Who we share data with

We do not sell your personal data. We may share it with:

  • Email and hosting providers that help us run the website and deliver enquiry emails (for example our hosting platform and transactional email provider)
  • Google — Google Fonts (to display site typography); Google Analytics if you consent to analytics cookies
  • Advertising platforms (for example Meta or Google Ads) only if you consent to marketing cookies
  • Professional advisers such as accountants, insurers or solicitors where needed
  • Police, regulators or courts where the law requires or allows disclosure

Some providers may process data outside the UK. Where that happens we use appropriate safeguards, such as the UK International Data Transfer Agreement or adequacy regulations, where required.

6. How long we keep data

  • Website enquiries — usually up to 24 months after our last contact, unless a longer period is needed to pursue or defend a claim or to honour a contract
  • Client / contract records — for the life of the contract and then as required by law (often up to 6 years for commercial records)
  • Analytics and marketing data — according to the retention settings of those tools and only while consent remains valid
  • Cookie consent record — for the period needed to demonstrate compliance (typically up to 12 months, after which we may ask again)

We delete or anonymise personal data when it is no longer needed for these purposes.

7. Your rights

Under UK data protection law you may have the right to:

  • access your personal data
  • have inaccurate data corrected
  • ask us to erase data
  • restrict or object to certain processing
  • data portability (where applicable)
  • withdraw consent where we rely on consent
  • complain to the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise your rights, email admin@trustsecuritygroup.com. We may need to confirm your identity. We aim to respond within one month.

8. Security

We take appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; if you suspect a problem, contact us straight away.

9. Cookies

We use cookies and similar technologies as explained in our Cookie Policy. You can change non-essential preferences at any time via the cookie settings control on this site.

10. Changes

We may update this policy from time to time. The “last updated” date at the top will change when we do. Please check this page periodically.

11. Contact

Trust Security Group Ltd
Company number 11699067
ICO registration ZB571387
Registered office: 2 The Albany, London Road, Leicester, LE2 1RH, United Kingdom
Email: admin@trustsecuritygroup.com
Telephone: 0116 2162515
Mobile: +44 7718 080777

Related: Cookie Policy · Terms of Use