When it comes to protecting your people, property and peace of mind, choosing the right security company is one of the most important decisions you’ll make. Whether you run a business, manage an event, oversee a construction site or need protection for a residential property, you want a partner who takes security as seriously as you do.
If you’re based in Leicester or Leicestershire, there are lots of options—but not all security firms are created equal. Here’s how to pick the right one.
1. Local Knowledge Matters
A good security company should know the Leicester area well. Why? Because local knowledge means faster response times, familiarity with hotspots for crime, and a better understanding of community risks.
Look for a company that operates mainly in Leicestershire and the East Midlands. This gives you the advantage of local expertise with the scale to support you when needed. Whether it’s the city centre, an industrial estate, or a construction site in the outskirts, boots on the ground matter.
2. Understand Accreditations – But Don’t Be Misled
You may come across companies that promote things like SIA Approved Contractor status or other industry accreditations. While these can be helpful indicators, they aren’t the only sign of quality—and not having them doesn’t mean a company is unqualified.
There are many trusted and professional firms, like Trust Security Group, that aren’t part of these schemes but still deliver exceptional, fully compliant services. What matters most is whether a company provides properly trained, licensed, insured and vetted staff, clear communication, and a proven track record.
Focus on how a company works, how they treat their clients, and the level of protection they deliver—not just what badges they display.
3. Tailored Solutions, Not One-Size-Fits-All
Security isn’t just about guards standing at a door. Your needs may include:
Keyholding and rapid alarm response
Mobile patrols across large sites
Door supervisors for licensed venues
Full event security teams
Construction site guarding with PPE, radios and cameras
Make sure the company you choose takes time to understand your specific risks and designs a custom security plan to suit. You don’t want a blanket package—you want a bespoke service that fits your site, staff and schedule.
4. Ask About Their Staff
Good security starts with good people. Any trustworthy firm should be transparent about:
Vetting and background checks
Training (including conflict resolution, first aid, customer service)
Ongoing development and upskilling
Uniform standards and equipment (e.g. radios, body-worn cameras, PPE)
Don’t be afraid to ask: Who will be securing my site? How are they trained? What happens if someone’s off sick?
It’s your right to know.
5. Look for Real Reviews and Local Reputation
Any company can make big claims. The real test is what their clients say. Look for:
Verified reviews on Google or Trustpilot
Case studies or testimonials on their website
Word of mouth in your local area
Has the company worked with other businesses like yours? Have they handled similar sites or events in Leicester or Nottingham?
If a firm is proud of their record, they’ll show it.
We’re review 4.9 on Google reviews.
6. Transparent Communication
You want clear lines of communication—before, during and after deployment. The best companies will offer:
A dedicated point of contact
24/7 control room availability
Incident reports delivered promptly
Ongoing updates about service delivery
Security should never be a guessing game. If something goes wrong, you need to know what happened and what will be done to prevent a repeat.
7. Availability and Response Time
Can they respond quickly if your alarm goes off at 3am? Do they offer a guaranteed response time? Do they have enough staff to cover holidays and sickness without compromising your safety?
These are the questions to ask, especially if you’re choosing a keyholding or alarm response service. Look for companies that offer 24/7 cover and mobile units already operating in your postcode.
8. Fair Pricing, No Hidden Charges
Cost matters. But cheap security often comes at a higher price in the long run—cut corners, untrained guards, or poor reliability.
The right firm will be transparent about pricing and explain exactly what’s included:
Uniforms and equipment
Overtime or bank holiday rates
Emergency call-out charges
Travel or mileage
A good company doesn’t just offer low prices. It offers honest ones.
9. Coverage Across Multiple Sectors
The best firms work across industries, showing they’re flexible and experienced. Look for providers who can manage:
Commercial buildings
Construction sites
Retail premises
Events and festivals
Student accommodation
Healthcare settings
It shows they can adapt, scale, and support clients with varying needs.
10. Proactive, Not Just Reactive
Security isn’t just about reacting to problems—it’s about preventing them. Ask:
Do they carry out regular risk assessments?
Can they help you create or update a site security plan?
Do they offer advice on CCTV placement or access control?
The right security partner won’t just watch your property. They’ll actively look for ways to keep it safer.
In Summary: Your Security, Your Choice
Choosing a security company in Leicester isn’t just about ticking boxes. It’s about trusting someone with your people, premises, and peace of mind.
✅ Local knowledge
✅ Fully trained and insured staff
✅ Tailored services
✅ Real client reviews
✅ Clear communication
✅ Fast response times
✅ Transparent pricing
✅ Sector-wide experience
✅ A proactive mindset
✅ Practical expertise over paperwork
Some companies may highlight formal accreditations, but that’s not the only way to judge quality. Many trusted firms—like Trust Security Group—focus on what really matters: doing the job right, keeping people safe, and being there when you need them.
You deserve a provider who takes your safety as seriously as you do.
Need security services in Leicester or Leicestershire?
Look for a firm that’s local, trusted, and professional—with real people, real results, and real accountability.
Because when it comes to safety, you shouldn’t settle for anything less.
